At Embellish Events, we are committed to providing the best possible service and products for our customers. While we only use high-quality balloons and materials, we cannot be held responsible for any issues that may arise once the balloons are out of our care. Some may pop or deflate sooner than anticipated. We appreciate your understanding and look forward to creating beautiful balloon designs for your event. If you need to reschedule your booking for a custom balloon installation, you must do so at least one week prior to your event date. In this case, we would be happy to apply your deposit to a future booking. However, cancellations less than one week from your event are not eligible to be rescheduled. Please note that deposits are non-refundable. We understand that unforeseen circumstances can arise, so please don't hesitate to contact us if you need to make changes to your booking.