Policy, Pick-Up, & Delivery | Embellish Events

Policy, Pick-Up, & Event Delivery

Our Policy:

At Embellish Events, we are dedicated to providing our customers with the highest quality of service and products. While we use only premium balloons and materials, please understand that we cannot be held responsible for any issues that may occur once the balloons leave our care. Balloons may pop or deflate sooner than expected.

We appreciate your understanding and look forward to creating stunning balloon designs for your event. If you need to reschedule your booking for a custom balloon installation, please do so at least one week before your event date. In this case, we will gladly apply your deposit toward a future booking. However, cancellations made less than one week before your event cannot be rescheduled. Please also note that deposits are non-refundable.

We understand that unforeseen circumstances can arise, so do not hesitate to contact us if you need to change your booking. Thank you!

Pick-Up:

Planning an event and need balloons? Look no further! Our Pick-Up service is perfect for those who need balloons for their event but don't want the extra cost of set-up & delivery. Our Grab and Go items are available for pick-up at our location, and our event designer will contact you to finalize the pick-up date and time. Let us help make your event unforgettable with our balloon decorations!

Delivery:

At our Embellish Events, we take pride in providing exceptional delivery service for your events. We can customize a package to fit your exact location and needs, and take care of setting up the decorations, so you’re free to focus on enjoying your special day. Let us take the stress out of balloon delivery and create the perfect atmosphere for your event.

Balloon Safety:

At Embellish Events, we prioritize the safety of our customers when it comes to balloons. Please follow these safety precautions, as we cannot be held responsible once balloons leave our possession.

- Do not inhale helium: Inhaling helium can lead to asphyxiation.
- Avoid releasing helium balloons: Letting helium balloons go into the sky can contribute to litter and pose a threat to wildlife.
- Supervise children: Uninflated or popped balloons can be a choking hazard.
- Be cautious of latex allergies: Balloons are often made of natural rubber latex, which may trigger allergic reactions.